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Asurion / Samsung international This cannot be done. Asurion made a mistake by allowing this claim to go through, and the customer will need to reach back out to Asurion.
[GCIC] There is no valid open claim. This is a Servify error, and is a backend Servify/Samsung Care issue. We cannot create IW or OOW GSPN tickets for these customers, so we must refer them directly to Servify.