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  • Diag. App Touch Test: If touch test pixels are too small to complete the test within the time frame, go to Settings -> Display -> Display size and text. Note, this should be done before starting the Diag App or you'll likely have to restart the app.
  • Pixel Repair Mode: Factory resetting IW Pixel devices is no longer required.
    To access repair mode, go to: Settings > System Settings > Repair Mode > Follow prompts > Reboot device.
    You must be in Repair Mode to run the Google Diag. App.
  • Which motherboard to order? They tell you. When you update the triage codes, the "View Suggested Repairs" gives you the exact part you must use.

  • Google Customer Service (Customer Facing Support): (855) 836-3987