Any repairs not listed are diagnostics! Quote TaT appropriately! The more diagnostics you do at your store before mailing the device, the quicker the turnaround will be!
These are not meant to be inexpensive. This is for when the customer really wants it fixed.
Model
HDMI
USB Ports
No Power
Price
TaT
Symptom
Price
TaT
Symptom
Price
TaT
Symptom
Handheld Console
$149.99
N/A
$149.99
Home Console
$199.99
$199.99
$199.99
Mailed Out Repair Cheat Sheet
Customer
Is aware of the turnaround.
Understands no updates will be available prior to the "We Will Follow Up By" date on their printed receipt.
Understand updates may not be available for up to 48 hours from time of request.
Tech
Be sure the Next Update time on the WO is the correct quoted turnaround time.
Set proper expectations up front. This is especially true for more advanced repairs. Don't overpromise if you're not the one doing the repair.
There are no updates if the customer calls prior to quoted date. "The device is currently in queue to be worked on, and is still expected to be arrive back to us by [the quoted date]." If customer pushes for more information, let them know you can update them within 48 hours, and send a message in the #mailed-out-soldering-repairs Slack channel. "I'll see if I can get you an update. It may take a couple days, as it's a small team, and it's difficult to check messages while looking through a microscope."
Emergencies happen. If it's time-sensitive, call the Lansing store at (517) 580-3128 and ask for Alec or Jon.
If the device has been in Lansing for 28 or more days, Lansing will reach out to the customer for all future updates. If the WO has no notes indicating they have initiated contacting the customer, you are welcome to remind them.
Do not attempt a soldering repair you are unfamiliar with. Repair turnaround and success rate are greatly impacted if further damage is done to the device.