Not all Asurion customers are eligible for these services. Do not promise that they are covered. Provide steps to set up lead, and let them know if the option does not exist, then they may not be eligible.

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Services include: device sanitization, in-person performance promise, and data recovery.

• AT&T Services at Asurion Stores SOP
• Verizon Services at Asurion Stores SOP

Note: You may see leads for "AT&T Device Diagnostic". This is the same as the "in-person performance promise" outlined in the SOP above.

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Data backup / recovery tier 1 is from a working device. Tier 2 is from a broken device and requires use of a temp. screen.

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How to File for In-Store Services

AT&T

1. Go to www.asurion.com/myaccount, select AT&T as the provider, and sign in.
2. Click Improve performance > Device checkups, then select the device.
3. Select the in-store service from the menu (Sanitization, Performance, or Data Recovery), then click Get my device [service].
4. The customer will be prompted to schedule an appointment. Make sure they select the store they're currently at and the soonest available time.

Verizon

1. Go to www.asurion.com/myaccount, select Verizon as the provider, and sign in.
2. At the bottom of the page, select Services > Data Recovery > When Should I Go In-Store.
3. Click Help Me With My Recovery.
4. Enter the store's zip code.
5. Select the store the customer is in and the soonest available time.