Pricing

Lead Source	Contact Type	Template
Asurion Claim iPhone	SMS	Hi, this is [branding_name_full]! We have received your Asurion claim. Prior to your appointment, please ensure "Find my iPhone" is turned off. Failure to do so will impact repair time. If you have any questions reach out to us at [store_phone]. Thanks! Hi, this is [branding_name_full]! We have received your Asurion claim. Prior to your appointment, please ensure "Find my iPhone" is turned off. Failure to do so will impact repair time. If you have any questions reach out to us at [store_phone]. Thanks!
Asurion Claim iPhone	Email	Hi, this is [branding_name_full]! We have received your Asurion claim. Be advised that due to current iOS security measures, in order to perform the necessary repair on your device, "Find my iPhone" (FMIP) must be turned off prior to coming in-store. This is necessary to calibrate and provide full functionality to the genuine Apple parts used in your repair. This can be done on your iPhone by going to Settings > Tap [Your Name] > Find My > Tap Find My [Device] > tap to turn it off > Enter your Apple ID password > Tap Turn Off. If you are unable to use your device, but have access to a computer, you can remove FMIP by using iCloud.com. Instructions for this method is linked at the end of this email. Your iPhone MUST be turned off for the "Remove" option is shown. Please power OFF your phone prior to attempting this. Due to this iOS security restriction, if FMIP cannot be deactivated, you will have at least 1 hour additional wait time where you will be needed to disable this setting. We apologize for this inconvenience, but this is beyond our control. If you have any questions you can reach out to us at [store_phone]. https://support.apple.com/guide/icloud/remove-a-device-mmfc0eeddd/icloud Hi, this is [branding_name_full]! We have received your Asurion claim. Be advised that due to current iOS security measures, in order to perform the necessary repair on your device, "Find my iPhone" (FMIP) must be turned off prior to coming in-store. This is necessary to calibrate and provide full functionality to the genuine Apple parts used in your repair. This can be done on your iPhone by going to Settings > Tap [Your Name] > Find My > Tap Find My [Device] > tap to turn it off > Enter your Apple ID password > Tap Turn Off. If you are unable to use your device, but have access to a computer, you can remove FMIP by using iCloud.com. Instructions for this method is linked at the end of this email. Your iPhone MUST be turned off for the "Remove" option is shown. Please power OFF your phone prior to attempting this. Due to this iOS security restriction, if FMIP cannot be deactivated, you will have at least 1 hour additional wait time where you will be needed to disable this setting. We apologize for this inconvenience, but this is beyond our control. If you have any questions you can reach out to us at [store_phone]. https://support.apple.com/guide/icloud/remove-a-device-mmfc0eeddd/icloud
Asurion Claim Samsung & Google	SMS	Hi, this is [branding_name_full]. We have received your Asurion claim. Our standard quote time for most devices is 2-3 hours. We accept walk-ins from 10AM to 4PM, Mon-Sat. If you have any questions, please reach out to us at [store_phone]. Thanks! Hi, this is [branding_name_full]. We have received your Asurion claim. Our standard quote time for most devices is 2-3 hours. We accept walk-ins from 10AM to 4PM, Mon-Sat. If you have any questions, please reach out to us at [store_phone]. Thanks!
Asurion Remote Tech Appointments Ineligible Claim	SMS	Hi, this is [branding_name_full]. We have received your Asurion Remote claim. We need to confirm the details regarding your claim, please reach out to us at [store_phone]. Thanks! Hi, this is [branding_name_full]. We have received your Asurion Remote claim. We need to confirm the details regarding your claim, please reach out to us at [store_phone]. Thanks!
Home+ / Backmarket / Amazon	SMS	Hi, this is [branding_name_full] letting you know we have received your Asurion [Home+ / Backmarket / Amazon] Claim. Please drop off your device at your earliest convenience. If you have any questions or concerns, please reach out to us at [store_phone]. Thanks! Hi, this is [branding_name_full] letting you know we have received your Asurion [Home+ / Backmarket / Amazon] Claim. Please drop off your device at your earliest convenience. If you have any questions or concerns, please reach out to us at [store_phone]. Thanks!
Missed Appointment First Time	SMS	Hi, this is [user_first_name] with [branding_name_full]. We missed seeing you for your repair appointment. If you would like to reschedule, please call us at [store_phone]! Hi, this is [user_first_name] with [branding_name_full]. We missed seeing you for your repair appointment. If you would like to reschedule, please call us at [store_phone]!
Asurion.com Fast Moving / Low Stock Part	SMS	Hi, this is [user_first_name] with [branding_name_full]. We are reaching out regarding your device's part availability. If you could give us a call at [store_phone] to confirm. Thanks! Hi, this is [user_first_name] with [branding_name_full]. We are reaching out regarding your device's part availability. If you could give us a call at [store_phone] to confirm. Thanks!
Asurion.com Need More Information	SMS	Hi, this is [user_first_name] with [branding_name_full]. Before we can give you an estimate on your [device_name] repair, we have a question. Please call us at [store_phone] when you have a chance. Thanks! Hi, this is [user_first_name] with [branding_name_full]. Before we can give you an estimate on your [device_name] repair, we have a question. Please call us at [store_phone] when you have a chance. Thanks!
Asurion.com Quick Quote. Part in Stock.	SMS	Hi, this is [branding_name_full] letting you know your repair estimate is $XXX.XX. Our standard quote time for this repair is 2-3 hours. Please call us at [store_phone] to move forward with the repair. Thanks! Hi, this is [branding_name_full] letting you know your repair estimate is $XXX.XX. Our standard quote time for this repair is 2-3 hours. Please call us at [store_phone] to move forward with the repair. Thanks!
Sunday Appointment Same Day / No Repairs	SMS	Hi, this is [user_first_name] with [branding_name_full]. Be advised that while your device can still be dropped off at your appointment time, we do not perform repairs on Sundays. Please call us at [store_phone] if you have any questions. Thanks! Hi, this is [user_first_name] with [branding_name_full]. Be advised that while your device can still be dropped off at your appointment time, we do not perform repairs on Sundays. Please call us at [store_phone] if you have any questions. Thanks!
Asurion.com Quick Quote. Part in Stock	Email	Thanks for requesting a repair quote! We would love the opportunity to repair your [device_name]. For the repair you detailed, the total price would be $XXX.XX. This price includes all parts and labor required to repair your device and we do offer a low-price guarantee. If you would like to move forward with this repair, we can reserve your parts. We can typically complete the repair within 2-3 hours. This email is not monitored, so please give us a call at [store_phone] to let us know if you would like to move forward with the repair. Thanks again and let us know if you have any other questions! Thanks for requesting a repair quote! We would love the opportunity to repair your [device_name]. For the repair you detailed, the total price would be $XXX.XX. This price includes all parts and labor required to repair your device and we do offer a low-price guarantee. If you would like to move forward with this repair, we can reserve your parts. We can typically complete the repair within 2-3 hours. This email is not monitored, so please give us a call at [store_phone] to let us know if you would like to move forward with the repair. Thanks again and let us know if you have any other questions!
Asurion.com Special Order Part	Email	Thanks for requesting a repair quote! We would love the opportunity to repair your [device_name]. For the repair you detailed, the total price would be $XXX.XX. This price includes all parts and labor required to repair your device and we do offer a low price guarantee. We would need to special order the parts required for this repair service. If you would like to move forward with this repair, we can order the parts today and they should arrive within 3-4 business days. Once we have the parts and your device in hand, we can complete the repair within 2-3 hours. This email is not monitored, so please give us a call at [store_phone] to let us know if you would like to move forward with the repair. Thanks again and let us know if you have any other questions! Thanks for requesting a repair quote! We would love the opportunity to repair your [device_name]. For the repair you detailed, the total price would be $XXX.XX. This price includes all parts and labor required to repair your device and we do offer a low price guarantee. We would need to special order the parts required for this repair service. If you would like to move forward with this repair, we can order the parts today and they should arrive within 3-4 business days. Once we have the parts and your device in hand, we can complete the repair within 2-3 hours. This email is not monitored, so please give us a call at [store_phone] to let us know if you would like to move forward with the repair. Thanks again and let us know if you have any other questions!
Samsung.com	SMS	Hi, this is [branding_name_full] letting you know we have received your appointment from Samsung.com. Please call us at [store_phone] so we can confirm important appointment details. Thanks! Hi, this is [branding_name_full] letting you know we have received your appointment from Samsung.com. Please call us at [store_phone] so we can confirm important appointment details. Thanks!
Verizon Extended Warranty Claim iPhone (Screen or Battery)	SMS	Hi, this is [branding_name_full]! We have received your Verizon claim. Prior to your appointment, please ensure "Find my iPhone" is turned off. Failure to do so will impact repair time. If you have any questions reach out to us at [store_phone]. Thanks! Hi, this is [branding_name_full]! We have received your Verizon claim. Prior to your appointment, please ensure "Find my iPhone" is turned off. Failure to do so will impact repair time. If you have any questions reach out to us at [store_phone]. Thanks!
Verizon Extended Warranty Claim iPhone (Screen or Battery)	Email	Hi, this is [branding_name_full]! We have received your Verizon claim. Be advised that due to current iOS security measures, in order to perform the necessary repair on your device, "Find my iPhone" (FMIP) must be turned off prior to coming in-store. This is necessary to calibrate and provide full functionality to the genuine Apple parts used in your repair. This can be done on your iPhone by going to Settings > Tap [Your Name] > Find My > Tap Find My [Device] > tap to turn it off > Enter your Apple ID password > Tap Turn Off. If you are unable to use your device, but have access to a computer, you can remove FMIP by using iCloud.com. Instructions for this method is linked at the end of this email. Your iPhone MUST be turned off for the "Remove" option is shown. Please power OFF your phone prior to attempting this. Due to this iOS security restriction, if FMIP cannot be deactivated, you will have at least 1 hour additional wait time where you will be needed to disable this setting. We apologize for this inconvenience, but this is beyond our control. If you have any questions you can reach out to us at [store_phone]. https://support.apple.com/guide/icloud/remove-a-device-mmfc0eeddd/icloud Hi, this is [branding_name_full]! We have received your Verizon claim. Be advised that due to current iOS security measures, in order to perform the necessary repair on your device, "Find my iPhone" (FMIP) must be turned off prior to coming in-store. This is necessary to calibrate and provide full functionality to the genuine Apple parts used in your repair. This can be done on your iPhone by going to Settings > Tap [Your Name] > Find My > Tap Find My [Device] > tap to turn it off > Enter your Apple ID password > Tap Turn Off. If you are unable to use your device, but have access to a computer, you can remove FMIP by using iCloud.com. Instructions for this method is linked at the end of this email. Your iPhone MUST be turned off for the "Remove" option is shown. Please power OFF your phone prior to attempting this. Due to this iOS security restriction, if FMIP cannot be deactivated, you will have at least 1 hour additional wait time where you will be needed to disable this setting. We apologize for this inconvenience, but this is beyond our control. If you have any questions you can reach out to us at [store_phone]. https://support.apple.com/guide/icloud/remove-a-device-mmfc0eeddd/icloud
Verizon Extended Warranty Claim Non-iPhone or no GSX ticket needed	SMS	Hi, this is [branding_name_full] letting you know we have received your Verizon claim. We quote up to 4 hours to complete your extended warranty repair. If you have any questions or concerns, please reach out to us at [store_phone]. Thanks! Hi, this is [branding_name_full] letting you know we have received your Verizon claim. We quote up to 4 hours to complete your extended warranty repair. If you have any questions or concerns, please reach out to us at [store_phone]. Thanks!
Abandoned Device	SMS	Hi, this [branding_name_full] we are reaching out regarding your device. We haven’t had any contact in 30 days, so your device will be recycled within the next week. If you have any questions you can reach out to us at [store_phone]. Hi, this [branding_name_full] we are reaching out regarding your device. We haven’t had any contact in 30 days, so your device will be recycled within the next week. If you have any questions you can reach out to us at [store_phone].

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