Explanation
Liquid is corrosive to the internal components of the device. While a device may work today, as corrosion spreads the device may stop working without warning. Additionally, disconnecting components from a liquid damaged board can cause further, irreversible damage. For this reason, we cannot warranty liquid damage device repairs, and we charge a non-refundable liquid damage diagnostic fee. This $39.99 fee will be deducted from the repair price, if the device is repairable, and you wish to proceed with a NO WARRANTY repair.
Be honest. If the device is absolutely beyond repair, let the customer know!
Don’t forget a data transfer may be a better long term solution for the customer!
Process
- Attach both Liquid Damage SKU’s to the Work Order: 426811 & 57890
- Customer pays the $39.99 fee at check-in. This is only to put the device in the dehydrator and inspect the extent of the liquid damage.
- After diagnosis, notify customer of repair price. Deduct the $39.99 from this repair price.
- Have a computer with 3uTools to kick phones out of DFU/Restore/Diagnostics mode if they're stuck. It also (situationally) allows flashing the phone without deleting customer data.