While there are numerous ways to organize parts, workstations, tools, ect. the one thing all stores should have in common is clearly labeled bins for broken by tech, buybacks, defects, and returns. All store staff should be aware of how to when to place parts in any of these bins.

Stores should have one (1) Ring camera installed in the back of house aimed toward the deposit safe, and one (1) Ring camera at the FOH on the partition wall. This ensures both security and ability to view customer interactions. If your store does not have both please contact me.

Please just reach out to JB3 if you would like to have access to view these cameras.

All aspects required to complete Samsung repairs should be in good working order. This includes, but is not limited to:

• Ensuring the Samsung PC is well maintained.
• Credentials, passwords and tools (Fenrir, GD Tool, ect.) are kept up to date and are easy to locate. An example, would be ensuring store staff is actively confirming the engineer ID in MOTP.
• Non-probationary store staff are able to complete common Samsung OOW and Samsung IW repairs, Fenrir flashes, and FRP unlocks. This includes exceptions and other ZenDesk tickets.
• Any consistent issues are brought to my attention.

The following links should be helpful in ensuring this aspect does not require constant attention. This should be very routine at this stage.

• GSPN Credentials & Samsung Systems Setup Guide
• Samsung Guides SharePoint
• Samsung Login Default Template
• Samsung Station Software
• Keeping Samsung Credentials Active

We should not pay tax on repair parts. Each 3rd party vendor should have a section on their website to submit for tax exemption status. If you notice that you were charged sales tax on a particular order, please log in to that vendor's site and submit for tax exemption. The only form that should be required is below. If you need any assistance, please contact JB3.

• Tax Exemption Form