Monthly Payout
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Store Manager: $500.00
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Assistant Manager: $250.00
Criteria
Goals for this incentive are based on the
store's SP100
only for the "unbranded" Connected Home (Home+) product. Sales of the ATT or VZW branded versions (Tech Protect) do
not contribute to this goal.
Goal
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April 2025: Store SP100 of 4.0 or above
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May 2025: Store SP100 of 6.0 or above
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June 2025 (and beyond): Store SP100 of 8.0 or above
Exclusions
While I wish for Home+ to be the sole goal for the incentive, the store does need to meet operational standards. There is no intent to arbitrarily withhold any monthly incentive if the goals are met.
However, there is an expectation that there are no egregious performance shortcomings. In all practicality this should not come up, but I want to be clear that you can't simply forsake
all other responsibilities and be rewarded for it.
Examples include, but are not limited to:
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Google review score under 4.7
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Controllable loss in excess of 3% of total revenue
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Excessive partner adjustments, clawbacks, chargebacks, and consignment charges.
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Multiple [avoidable] escalations
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Multiple [avoidable] device replacements
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Violation of partner standards & compliance agreements